1. General

By accessing and using our website, you agree to be bound by these Terms of Service.
These terms apply to all users, including browsers, customers, and merchants.

2. Product Description）

All our urns are handcrafted from natural wood, which means:

  • Each piece is unique in grain and colour
  • Minor variations are normal and not considered defects
  • Dimensions may vary slightly due to handmade production

Our urns are designed not only to hold ashes, but also to store meaningful keepsakes such as collars, tags, photos, and small personal items.

3. Sizing Disclaimer

Our products are intentionally designed in larger sizes to provide additional space for keepsakes.

  • Ash volume may vary depending on the pet’s size and cremation process
  • We recommend choosing a size that allows extra room for personal items
  • If unsure, selecting a larger size is advised

4. Orders & Payments

All orders must be paid in full at the time of purchase.
We reserve the right to refuse or cancel any order at our discretion.

5. Shipping

  • Orders are processed within 1–3 business days
  • Delivery times vary depending on location within Australia
  • Delays may occur due to courier or external factors beyond our control

Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

Due to the personal and memorial nature of our products:

  • Returns are accepted only for defective or damaged items
  • Requests must be made within 7 days of delivery
  • Items must be unused and in original condition

We do not accept returns for:

  • Change of mind
  • Incorrect size selection

7. Damaged Items

If your item arrives damaged:

  • Please contact us within 48 hours
  • Provide clear photos of the damage and packaging
  • We will offer a replacement or refund where appropriate

8. Intellectual Property（知识产权）

All content on this website, including images, text, and design, is the property of our brand and may not be used without permission.

9. Limitation of LiabilityWe are not liable for:

  • Emotional distress related to product use
  • Delays caused by third-party shipping providers
  • Minor variations due to handcrafted production

10. Changes to Terms

We reserve the right to update or modify these terms at any time.
Changes will take effect immediately upon posting.