{"id":5426,"date":"2026-03-18T17:55:01","date_gmt":"2026-03-18T17:55:01","guid":{"rendered":"https:\/\/petmemorise.com\/?page_id=5426"},"modified":"2026-05-04T13:41:39","modified_gmt":"2026-05-04T13:41:39","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/petmemorise.com\/ar\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"
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1. General<\/h2>

By accessing and using our website, you agree to be bound by these Terms of Service.
These terms apply to all users, including browsers, customers, and merchants.<\/p>

2. Product Description\uff09<\/h2>

All our urns are handcrafted from natural wood<\/strong>, which means:<\/p>

  • Each piece is unique in grain and colour<\/li>
  • Minor variations are normal and not considered defects<\/li>
  • Dimensions may vary slightly due to handmade production<\/li><\/ul>

    Our urns are designed not only to hold ashes, but also to store meaningful keepsakes such as collars, tags, photos, and small personal items.<\/p>

    3. Sizing Disclaimer<\/h2>

    Our products are intentionally designed in larger sizes<\/strong> to provide additional space for keepsakes.<\/p>

    • Ash volume may vary depending on the pet\u2019s size and cremation process<\/li>
    • We recommend choosing a size that allows extra room for personal items<\/li>
    • If unsure, selecting a larger size is advised<\/li><\/ul>

      4. Orders & Payments<\/h2>

      All orders must be paid in full at the time of purchase.
      We reserve the right to refuse or cancel any order at our discretion.<\/p>

      5. Shipping<\/h2>
      • Orders are processed within 1\u20133 business days<\/strong><\/li>
      • Delivery times vary depending on location within Australia<\/li>
      • Delays may occur due to courier or external factors beyond our control<\/li><\/ul>

        Customers are responsible for providing accurate shipping information.<\/p>

        6. Returns & Refunds<\/h2>

        Due to the personal and memorial nature<\/strong> of our products:<\/p>

        • Returns are accepted only for defective or damaged items<\/li>
        • Requests must be made within 7 days of delivery<\/strong><\/li>
        • Items must be unused and in original condition<\/li><\/ul>

          We do not accept returns for:<\/p>

          • Change of mind<\/li>
          • Incorrect size selection<\/li><\/ul>

            7. Damaged Items<\/h2>

            If your item arrives damaged:<\/p>

            • Please contact us within 48 hours<\/strong><\/li>
            • Provide clear photos of the damage and packaging<\/li>
            • We will offer a replacement or refund where appropriate<\/li><\/ul>

              8. Intellectual Property\uff08\u77e5\u8bc6\u4ea7\u6743\uff09<\/h2>

              All content on this website, including images, text, and design, is the property of our brand and may not be used without permission.<\/p>

              9. Limitation of LiabilityWe are not liable for:<\/h2>
              • Emotional distress related to product use<\/li>
              • Delays caused by third-party shipping providers<\/li>
              • Minor variations due to handcrafted production<\/li><\/ul>

                10. Changes to Terms<\/h2>

                We reserve the right to update or modify these terms at any time.
                Changes will take effect immediately upon posting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                1. General By accessing and using our website, you agree to be bound by these Terms of Service.These terms apply to all users, including browsers, customers, and merchants. 2. Product Description\uff09 All our urns are handcrafted from natural wood, which means: Each piece is unique in grain and colour Minor<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5426","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/pages\/5426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/comments?post=5426"}],"version-history":[{"count":7,"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/pages\/5426\/revisions"}],"predecessor-version":[{"id":5761,"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/pages\/5426\/revisions\/5761"}],"wp:attachment":[{"href":"https:\/\/petmemorise.com\/ar\/wp-json\/wp\/v2\/media?parent=5426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}